Jim Rattan

j_rattan@hotmail.com

TECHNICAL SUMMARY

Software: Experience Level: Years: Last Used:
Microsoft Visual InterDev 6.0 Heavy 1 2001
Microsoft Internet Information Server 4.0 Heavy 1 2001
Microsoft FrontPage 2000 Heavy 1 2001
Microsoft Word Very Heavy 4 2001
Excel Heavy 4 2001
Power Point Light 1 2001
Microsoft Outlook Very Heavy 4 1999
Oracle Enterprise Manager (Including Oracle Worksheet): Oracle Release 8.0.5.0.0 (Including PL/SQL) Heavy 2 2001
SQL Anywhere 5.0 (32-bit) (Including ISQL and SQL Central) Very Heavy 1 2000
Microsoft SQL Server 6.5 Heavy 1 2000
Microsoft SQL Server 7.0 Heavy 1 2001
Microsoft Query Version 8.0 Heavy 1 2000
Microsoft Access 97/2000 Heavy 2 2001
DLL Master 4.3.0.4 Heavy 2 2001
Crystal Reports 6.0 Medium 1 1999
Microsoft Management Console 4.0 Heavy 2 2001
Leadtools Manager (for managing Object Linking and Embedding images such as .JPG and .BMP types) Medium 1 2000
Lotus Notes 4.5 Heavy 1 2000
Visio Professional 4.5 Heavy 1 2000
Code Wright 5.1 Heavy 1 2000
Oracle SQL - Worksheet V.1.2.2 Heavy 1 1999
Adapter Easy CD Creator V.3.5b Heavy 1 1999
 
Hardware: Experience Level: Years: Last Used:
Compaq ProLiant server Heavy 3 2001
IBM Mainframe Medium 4 1982
HP Mini Medium 4 1992
VAX with UNIX Medium 2 1988
IBM PC Very Heavy 20 2001
Compaq laptop and desktop line Very Heavy 4 2001
 
Languages: Experience Level: Years: Last Used:
ASP / VBScript (Object Oriented) Heavy 1 2001
JavaScript (Object Oriented) Heavy 1 2001
DHTML (Object Oriented) Heavy 1 2001
HTML Heavy 4 2001
Java (Object Oriented) Medium 1 2001
Intel Assembly Language Very Heavy 7 1998
C Medium 4 1992
FoxBase/dBase Medium 2 1989
Basic Very Heavy 7 1983
Pascal Medium 4 1990


WORK HISTORY

 

08/2000 Present Carrollton-Farmers Branch Independent School District Dallas - Fort Worth, TX
Programmer
Developed the latter phases of the intranet for the Carrollton-Farmers Branch Independent School District. Wrote a self-designing survey program in JavaScript and VBScript on an NT-based server utilizing Object-Oriented coding. Configured IIS 4.0 and installed the Microsoft Collaboration Data Object to allow the Director to bring up Exchange Server address lists in choosing whom to send the surveys to. Utilized Dynamic HTML to present a dynamic form for the Director to use when designing each survey. Implemented logic to automatically design VBScript modules and Access databases to independently track e-mail responses for up to 60 different surveys.
05/1999 08/2000 Criterion, Incorporated Dallas - Fort Worth, TX
Consultant, Client Support
Troubleshot problems with human resources software and databases; Provided customer support in English and in Spanish; Authored an issues and solutions web page to support the software. Utilized FTP server services on one of the company's servers to capture entire databases from clients for futher analysis.  Wrote SQL scripts in Oracle, SQL Server and SQL Anywhere environments to reorganize, and produce lists from, the downloaded databases. Utilized HTML and tools like Microsoft FrontPage to produce solutions web pages for internal use via Active Server Pages, and also for a large collection of individual pages for external use via Microsoft Index Server. Training during this period included that for basic SQL language and for Microsoft SQL Server 7.0.

 
02/1999 05/1999 CompConTech Dallas - Fort Worth, TX
 
  Technical Support Engineer
 
  Provided technical support over the telephone for Microsoft FrontPage 98. Supported Personal Web Server, and reseached problems with Internet Information Server. Troubleshot problems related to the interface to Internet servers and related to FrontPage extensions. Debugged and wrote HTML and Java code. Trained extensively for FrontPage, Networking Essentials and Windows 98. Authored a 15-page white paper on resolving problems with FrontPage after installation of a cable modem.

 
07/1998 01/1999 Compaq Computer Corporation Dallas - Fort Worth, TX
 
  Regional Technical Support Engineer
 
  Serviced major accounts that had special technical and customer service related problems that could not be resolved over the phone: Took Assignments from account managers to go in person on site to address problems with Compaq desktops, laptops and ProLiant servers. Analyzed and troubleshot problems in the Windows 95 and NT4.0 environment and used a wide variety of solutions tools to find solutions (including Microsoft Technet). Interacted with a group of engineers ("Case Management") for each product line to discuss known issues on phone and in person. Served as liason with the account managers and with Case Management engineering. Used Microsoft SMS software and Compaq SmartStart and Diagnostic Array utilities to troubleshoot problems on hard drive arrays and on servers. Worked with network administrators on site to discuss certain details of network planning. Resolved various issues with Compaq's DLT Library (digital tape library).

 
03/1996 06/1998 Compaq Computer Corporation Houston, TX
 
  Technical Support Engineer
 
  Talked in Spanish and in English directly to customers in tense situations to work out both customer sen/ice and technical solutions. Analyzed problems over the telephone and set up repair dispatches. Deduced and identified problems out of a collection of details and out of a group of customers with a wide variety of experience levels. Negotiated with customers via presentation of alternatives and via offering of free software and free hardware upgrades. Utilized a wide variety of solution-finding tools, which inTalked directly to customers in tense situations to work out both customer sen/ice and technical solutions. Analyzed problems over the telephone and set up repair dispatches. Deduced and identified problems out of a collection of details and out of a group of customers with a wide variety of experience levels. Negotiated with customers via presentation of alternatives and via offering of free software and free hardware upgrades. Utilized a wide variety of solution-finding tools, which included Microsoft Technet and internal/external Internet web sites. Software supported: Windows 3.1; Windows 95; Windows NT 4.0; Windows CE; MS-DOS; Microsoft Word; Microsoft Fax; Card Works; Card Soft; Dial-Up Networking: Remote Access Service; Internet Explorer. Hardware supported: CD drives; Docking stations; Hard drives; Floppy drives; Power supplies. Troubleshot problems with entire line of Compaq laptop computers. Worked with customers to help configure a wide variety of PC cards, including modem cards and network interface cards. Experience included some networking support related to configuring the laptop to interface with Novell and NT servers via Ethernet and Token Ring cards.

 
07/1994 02/1996 Texas Natural Resource Conservation Commission Houston, TX
 
  Engineering Specialist
 
  Setup and operation of Windows 3.11 computer environment for collection of continuous ambient organic air pollutant data at sites near the Houston Ship Channel. Software included Excel Spreadsheet, custom chromatography software for communication between components of a gas chromatogram, PcAnywhere communications software, PcTools, Conner Backup Basics backup tape drive software, Microsoft Write, and other Windows-related applications, Remote access to this system was performed on a Toshiba 1960 CT laptop computer via PcAnywhere software. Work duties included: Setting up, configuring and maintaining this combination of software; Troubleshooting communications problems with PcAnywhere; Performing on-the-job training for co-workers not accustomed to the Windows environment; Performing regular tape cartridge backups; Implementing software upgrades; Optimizing hard disk space with MS-DOS Defrag, Scandisk, and other hard disk management utilities; Communicating with the Austin agency headquarters about their network system access to the two work sites; Operation; Working with the Network Administrator about local network access to the two sites.

 
05/1987 02/1996 Free Lance Computer Consultant Dallas-Fort Worth and Houston, TX
 
  Computer Consultant
 
  Assisted an architectural firm with setting up their CAD software and with installing a new hard disk an parallel/serial board in their two computers. Also assisted a legal firm and a surgeon's office with troubleshooting hardware problems on their computers. Wrote a data base management program for the for the Disaster Assistance Team of the American Red Cross of Fort Worth in the Microsoft Basic programming language. Have performed similar work for various small businesses.

 
05/1989 06/1994 City of Houston Bureau of Air Quality Control Houston, TX
 
  Environmental Quality Specialist
 
  Set up HP scanner equipment on IBM PCs with Windows 3.1 and helped co-workers with software. Analyzed ambient air pollution data. Prepared ambient air pollution reports. Worked in ambient air sampling section: Calibrated ozone, sulphur dioxide, carbon monoxide and nitrogen oxide analyzers; Assisted with specifications on new data acquisition system for ambient monitoring.

 
12/1988 04/1989 Radio Shack Houston, TX
 
  Technical Support Representative
 
  Helped customers solve software problems over the telephone and in person. Taught customer classes in MS-DOS and in word processing, spreadsheet and data base software.

 
06/1988 11/1988 Air Routing International Houston, TX
 
  Programmer
 
  Wrote data base interface software in C and Foxbase programming languages.

 
02/1987 06/1988 Harold E. Taft and Associates Fort Worth, TX
 
  Computer Consultant
 
  Installed and wrote software on an IBM compatible PC; Updated data bases in Deskmate; Performed spreadsheet operations.

 
11/1982 10/1987 Tandy Corporation Fort Worth, TX
 
  Software Engineer
 
  Wrote utilities and hardware device drivers in Intel assembly language for distribution on MS-DOS diskettes on the Tandy IBM-PC compatible computers. Debugged and patched BIOS code. Tested various Pascal compilers and assembly language assemblers during the first two years at the company.

 

EDUCATION

06/1981 University of Oklahoma (College of Engineering) Norman, OK
 
  Bachelor of Science
 
 
  Major: Meteorology; Minor: Mathematics and Computer Science. Cited on College of Engineering Dean's Honor Roll four semesters. Final Grade Point Average upon graduation: 3.2.

 

ADDITIONAL INFORMATION

Training classes in FrontPage 98, Windows 95, Windows NT 4.0, Server Troubleshooting and Analysis, NT Administration; SQL language; Microsoft SQL Server 7.0.  Working toward MCSE certification.

INTERESTS AND ACTIVITIES

Building and improving home pages on the Internet.

 

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